Free Digital Inclusion Training

We offer high quality, engaging and exciting digital inclusion training for front line staff and volunteers.

We provide training to organisations that are working with digitally excluded groups, particularly older people, people with disabilities, unemployed people, social housing tenants and families in poverty.

In particular, we can train frontline staff and volunteers (for example, customer advisors, tenant support officers, librarians) so they can confidently show people how to use technology.Please see the course overviews below. 1 hour/1.5 hour sessions can be combined to form longer courses and all courses can be tailored to the needs of your organisation.

Courses (Click on Course Heading to View More Info) About For Duration Level
Digital Champion This in-depth training provides participants with the skills and tools they needs to be Digital Champions: supporting others to get online and cascading information to colleagues so they can support others as well. Frontline Staff / Volunteers from a range of organisations working with one to one clients or groups. For this session a good level of ICT skill is required. 2 Days (+10 Hours Work for Accreditation) 2 (Accreditation Available From Dec 2015) Interested? Sign-Up Today
Supporting People to Get Online This session provides participants with the skills they need to engage with and support people who need help to get online on a group and one to one basis. Frontline Staff / Volunteers who work with the general public and deal with people with Digital Inclusion needs. 1 Day (+5 Hours Work for Accreditation) 2 (Accreditation Available From Dec 2015) Interested? Sign-Up Today
Introduction to Supporting People to Get Online This workshop provides an introduction to digital inclusion. Attendees will leave feeling confident to support and signpost others for further support. Staff/ Volunteers who need a quick introduction to supporting people to get online and signpost to other services. 1/2 a Day N/A Interested? Sign-Up Today
Introduction to Social Media A short introduction to social media with a focus on Twitter, Facebook and LinkedIn and some less familiar apps. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Social Media/Apps for Job Search A focussed session on how to use social media and apps for job search. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Using Web/Apps to Support Health & Wellbeing A session looking at the variety of apps and websites you can use to support health and well being for your clients. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
E-Accessibility – Tools & Tips An introduction to E-Accessibility – devices, tools and tablet settings. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Introduction to E-Government Services A session looking at E-Gov services including Government Gateway, applying for benefits and local services. Staff and Volunteers 1.5 Hours N/A Interested? Sign-Up Today
Google Apps/Tools A session focusing on Google apps inc Drive, Google Docs, Collaborative Working & Google Hangouts. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Setting Up Email Addresses A session focusing on setting up safe and appropriate email addresses. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Developing Digital Champion Networks How can you get your staff digitally engaged? This session looks at setting up a digital champion network both inside and outside your organisation. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Navigating Universal Jobmatch Do you want help supporting people to use Universal Jobmatch? This introductory session will help you do this. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Money Saving – Tips & Tools Tools and tips you can use to help people save money online. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today
Participation, Involvement and The Web Participation and co-production are important elements of any service. Support your clients to make the best use of web based participative tools. Staff and Volunteers 1 Hour N/A Interested? Sign-Up Today

Please feel free to contact us to discuss your training needs. Your details will then be transferred to the Regional Trainer, who will call to discuss your requirements, set a date for training and provide you with the information you need to book your staff onto the sessions. While training is free to attend, all participants MUST be registered before attending the session.

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