Pembrokeshire Citizens Advice Bureau
The organisation has trained advisers who can help with a range of issues, including legal rights and responsibilities, welfare benefits and claim forms, debt management, financial education, housing and consumer rights, among many others. Its community work is preventative and educative and especially supports financial and digital inclusion.
Digital Communities Wales has provided IT kit boxes to dozens of voluntary organisations and community groups around Wales, including Pembrokeshire CAB. Equipment has included laptops, smartphones, tablets, accessibility software and mobile wi-fi devices.
Recipients of the kit are using it to help the people they support, to get online and do more with digital technology. Pembrokeshire CAB has received laptops, an iPad, a disability keyboard, digital camera and mifi. The kit will be for dedicated customer use and ring-fenced from existing office equipment.
I’ve been able to write an electronic CV, set up an e-mail account, search and apply for jobs online.
Julie Roberts, beneficiary
It will be used in several locations across Pembrokeshire to provide extra capacity at existing workshops. These include two Job Club sessions, run in private rooms at Milford Haven Job Centre and Haverfordwest Job Centre and three drop-in Job Club sessions at Tenby Library, Fishguard Library and Pembroke Dock Library.
The organisation has recruited and trained five dedicated Digital Welfare Volunteers to deliver the BBC First Click course. The kit will enable the delivery of these courses in libraries where the current IT provision is oversubscribed.
It is anticipated that the new kit will help around an extra 7 to 10 individual beneficiaries per month and also support an additional 7 to 10 returners / second visits. The digital skills gained will provide opportunities for the CAB’s clients to improve their own circumstances and be less digitally disadvantaged.
Get Online in Wales
The free online database of public places in Wales where there is free access to computers, the internet and other forms of digital technology.
Keep up-to-date with all things Digital Inclusion and receive our regular blog posts straight in to your inbox