Pembrokeshire Citizens Advice Bureau

Digital Communities

Pembrokeshire Citizens Advice Bureau

Pembrokeshire Citizens Advice Bureau (CAB) provides free, independent, confidential and impartial advice to people on their rights and responsibilities.

The organisation has trained advisers who can help with a range of issues, including legal rights and responsibilities, welfare benefits and claim forms, debt management, financial education, housing and consumer rights, among many others. Its community work is preventative and educative and especially supports financial and digital inclusion.

The Solution

Digital Communities Wales has provided IT kit boxes to dozens of voluntary organisations and community groups around Wales, including Pembrokeshire CAB. Equipment has included laptops, smartphones, tablets, accessibility software and mobile wi-fi devices.

Recipients of the kit are using it to help the people they support, to get online and do more with digital technology. Pembrokeshire CAB has received laptops, an iPad, a disability keyboard, digital camera and mifi. The kit will be for dedicated customer use and ring-fenced from existing office equipment.

I hadn’t used computers for most of my life, and I wasn’t all that confident, but being able to come to the job club and use the equipment that’s here, and get online, has made a difference to my life.

I’ve been able to write an electronic CV, set up an e-mail account, search and apply for jobs online.

Julie Roberts, beneficiary

It will be used in several locations across Pembrokeshire to provide extra capacity at existing workshops. These include two Job Club sessions, run in private rooms at Milford Haven Job Centre and Haverfordwest Job Centre and three drop-in Job Club sessions at Tenby Library, Fishguard Library and Pembroke Dock Library.

The Impact

The organisation has recruited and trained five dedicated Digital Welfare Volunteers to deliver the BBC First Click course. The kit will enable the delivery of these courses in libraries where the current IT provision is oversubscribed.

It is anticipated that the new kit will help around an extra 7 to 10 individual beneficiaries per month and also support an additional 7 to 10 returners / second visits. The digital skills gained will provide opportunities for the CAB’s clients to improve their own circumstances and be less digitally disadvantaged.


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