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Flintshire Library Service

Digital Communities

Flintshire Library Service

Flintshire Library Service provides statutory access to learning and information to people across Flintshire.

Currently the service is going through significant change, with closures, restructuring and also community asset transfer all being explored. As a result, the service struggles with resources when trying to approach digital engagement. Digital Communities Wales has a long standing relationship stretching back to Communities 2.0 and met with the head of service to discuss support options.

Outline of our intervention

The Regional Coordinator met firstly with Pennie Corbett, Head of Service, and then Gareth Edwards, now responsible for digital delivery, to discuss the ways in which DCW can support the service in its attempts to embrace digital volunteers, and to upskill staff in terms of digital engagement training.

I have found this course to be very informative and well structured. I think it is particularly relevant to the digital support that libraries provide to customers and underpins our knowledge and skills extremely well.
– Sue Hipkiss

Impact of our intervention

Libraries staff have undertaken training with DCW. The service and all partner libraries have also signed up to the digital charter and agreed a digital improvement plan. The service has also joined the North East Wales Digital Inclusion forum. Assistance and advice has been given and the service now has a strategy in place for volunteering and has advertised locally.

Moving forward, and after their internal training is completed, digital training will continue and volunteers will be utilised with a view to setting up ‘Digital Fridays’.

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