Cardiff Council Union Learning Team

Digital Communities

Cardiff Council Union Learning Team

The Joint Union Learning Team, in partnership with Cardiff Council is working to promote learning opportunities to all employees.
We were trying to raise awareness of the elearning opportunities that are available to our colleagues, but we soon became aware that many don’t have the necessary IT skills.

With Cardiff Council’s digital inclusion strategy, it’s important that we support our colleagues that don’t have digital skills. The idea of being a digital champion, volunteering our time and skills, stemmed from there.

The training we’ve had from Digital Communities Wales has increased our confidence to be able to go out and support learners. It’s not just about the skills, it’s about helping people with confidence online.

Anne Newbury, Lead Union Learning Rep, Cardiff Council

GMB, UNISON and Unite, have all appointed Lead Union Learning Reps who are working closely with the Cardiff Academy to offer training and personal development to all. The Joint Union Learning Team has been arranging workplace learning road shows where staff can sign up for free online courses or discuss any learning/ training needs they may have. It’s been identified that there is a need to support some employees who lack IT skills.

How We Helped

Digital Communities Wales (DCW) supported the Cardiff Council Union Learning Reps (ULRs) through the provision of training. The training which was delivered was the two-day Digital Champion course, which is accredited through Agored. This in-depth training provided participants with the skills and tools they needed to be Digital Champions: supporting others to get online and cascading information to colleagues so they can support others as well.

The training is designed for frontline staff and volunteers from a range of organisations, working with one-to-one clients or groups. DCW provided this training to a number of ULRs, with a group of thirty being trained in total


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