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Cadwyn Housing Association

Digital Communities

Cadwyn Housing Association

Cadwyn Housing Association is ‘not for profit’ organisation with housing roots.

Cardiff based, it provides good quality, affordable homes to people from all walks of life including single people, families, people who have previously been homeless, people from minority ethnic backgrounds and people on low incomes.

Outline of Our Intervention

Cadwyn Housing Association has been working in partnership with Digital Communities Wales (DCW) over the last 18 months. This support has included:

  • Membership of the Get Cardiff Online Partnership
  • Support to develop a digital strategy
  • Access to DCW loan equipment to support delivery
  • Training for staff and volunteers

Cadwyn also successfully applied for laptops and iPads which have used to provide training for tenants and members from their “Realise Your Potential” scheme, in order to get online.

We recruited volunteers who were interested in learning and using IT, and sharing their knowledge with others. We currently have three volunteers and they are able to conduct one-to-one sessions for those in need of support.
– Sarah Evans from Cadwyn

Impact of Our Intervention

As a result of our intervention Cadwyn has been able to provide tenants and members of the community with digital inclusion support. Some tenants have made positive changes to their lifestyles as a result of this support, with many asking for sessions on how to use job search websites, as well as more general use such as online shopping.
Participants got a lot from the ‘Power of Video’ workshops which were well attended. Cadwyn hope that by using this medium of communication they will reach out to other tenants and get them more involved in service provision as well as their local community.

Sarah Evans from Cadwyn:

“We have fixed PCs in our tenant resource room but a lot of our tenants want help with using a tablet or laptop, and we can now get out and about, so the equipment has been really helpful for us.”

“We recruited volunteers who were interested in learning and using IT, and sharing their knowledge with others. We currently have three volunteers and they are able to conduct one-to-one sessions for those in need of support. This has involved supporting them to find work including using Universal Jobmatch, using social media sites, online shopping and improving their general IT skills and confidence. These sessions have proved to be really popular and our intention is to use the equipment in future to hold drop-in ‘Digital Fridays’ sessions for larger groups of people.”

“We have been able to host two ‘Power of Video’ courses, using some of the loaned equipment. This is a result of social media statistics showing that people increasingly prefer this method of engaging and receiving information instead of other ways. The workshop included how to plan and edit, use add-ons such as microphones or stands, filming techniques and creating a personal plan on what videos you could take. We had eleven attendees.”

Matthew Lloyd, Digital Communities Wales:

“Cadwyn is a fantastic housing association to work with. They are always looking at ways to support their tenants and have been making excellent digital transformation progress. This has included the development of a digital strategy which includes how they will support their tenants to do more online. This includes the launch of a tenant app and a new partnership with Cardiff Council, who support a regular drop-in session at the Cadwyn HQ.”

“With this equipment they have the flexibility to help people outside of their resource room, and the access to a variety of kit to showcase different options for their tenants to test and trial. As members of the Get Cardiff Online group, Cadwyn are always keen to work with others to support the digital inclusion and digital skills of their tenants.”

Get Online in Wales

The free online database of public places in Wales where there is free access to computers, the internet and other forms of digital technology.

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